Meet the Team
Leading PMI Metro Lakes with vision, expertise, and a hands-on ownership mentality.
Leadership
Charles leads PMI Metro Lakes with over two decades of real estate experience spanning brokerage, corporate real estate, mergers and acquisitions, property management, and asset optimization.
Background
His career is built upon managing portfolios and leading teams across the U.S. and Canada with a Fortune 50 company. He holds an MBA specialized in Finance from Hult International Business School, graduating with distinction.
Personal
A lifelong real estate investor, Charles brings hands-on ownership experience to every client relationship. Outside of work, he enjoys fishing, martial arts, and time with his wife, daughter, and two beagles.
Crafting unforgettable stays and maximizing property value with a decade of hands-on expertise.
Experience
Vivian brings over a decade of experience managing short-term rentals and residential properties, overseeing everything from guest services and tenant relations to property maintenance and financial oversight.
Expertise
As a real estate investor herself, she brings a comprehensive understanding of maximizing returns and property value. Her strategic approach and attention to detail consistently deliver outstanding results for owners.
Passion
What Vivian enjoys most is crafting exceptional guest experiences. She takes pride in helping families and travelers create unforgettable vacations filled with lasting memories in the Orlando area.
Connecting owners and investors with the right property solutions, backed by a national network.
Leadership
Robert leads real estate sales and business development, building relationships with property owners, investors, and local partners. He helps clients find the right path for their property, whether that's vacation rental management, long-term residential, or Home Watch.
Expertise
Robert works with owners and investors at every stage of the real estate journey, from evaluating opportunities to finding the right management fit. He draws on PMI's proven systems, advanced tools, and a nationwide network of property managers to support each client's goals.
Commitment
Robert is committed to clear communication, honest guidance, and relationships built to last. His goal is to help every owner protect their investment and get the most from their property.
Growing portfolios and building lasting partnerships across Central Florida.
Background
Jeff brings extensive experience in property management, operations, and vacation rentals to his role at PMI Metro Lakes. He has helped grow rental portfolios and streamline management processes across Central Florida.
Expertise
His expertise spans owner onboarding, revenue optimization, and operational efficiency. Jeff has consistently worked to maximize returns for property owners while ensuring guests enjoy seamless, high-quality stays.
Approach
Jeff is dedicated to building lasting partnerships and helping clients unlock the full potential of their properties. His focus on transparency and performance makes him a valuable resource for homeowners and investors.
Connecting owners and guests with PMI Metro Lakes through thoughtful marketing and exceptional service.
Background
Andrea is a Marketing Management graduate with professional experience in real estate, hospitality operations, and customer relations, including luxury property sales and short-term rental management.
Expertise
She combines digital marketing with client service, operational know-how, and business development, helping PMI Metro Lakes reach more guests and property owners.
Passion
Andrea is passionate about building meaningful relationships, delivering exceptional experiences, and continuously growing both personally and professionally.
Keeping every reservation running smoothly, from first inquiry to checkout.
Experience
Lois brings over five years of experience in customer support, administrative assistance, and operations support, working with clients across fast-paced industries.
Background
Her background spans customer service, technical support, transportation services, and managing both short-term and long-term rental operations. She enjoys helping people, solving problems, and keeping things running smoothly behind the scenes.
Personal
Outside of work, you'll usually find Lois reading, planning a road trip, or freediving, activities that keep her curious, focused, and calm under pressure.
Making sure every home is guest-ready, with decades of hands-on property care.
Role
Miguel serves as both Maintenance Technician and Property Inspector, handling essential repairs, preventive maintenance, and detailed inspections so each home meets the highest standards before guests arrive.
Experience
With decades of hands-on experience in property care, Miguel combines technical skill with a meticulous eye for detail, giving owners and guests peace of mind.
Personal
Outside of work, Miguel has a true green thumb, tending to hundreds of orchids and plants, a passion that reflects his patience and dedication.